Privacy Policy

Effective Date: May 14, 2026  |  Last Updated: May 14, 2026

1. Introduction and Who We Are

Wing Snob is a food service business operating in the United States. We are committed to protecting your privacy and ensuring that your personal information is handled responsibly, transparently, and in accordance with applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other relevant consumer protection regulations.

This Privacy Policy applies to all users of our website located at wingsnobfood.digital, our online ordering systems, our mobile-optimized interfaces, and any other digital platforms or services we operate (collectively referred to as the "Services"). By accessing or using our Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you may contact us using the information provided in the Contact Us section at the end of this document.

2. Information We Collect

We collect various types of information in connection with your use of our Services. The categories of personal information we may collect include the following:

2.1 Personal Identification Information

When you create an account, place an order, sign up for our newsletter, or otherwise interact with our Services, we may collect the following personal identification details:

• Full name (first and last name)
• Email address
• Phone number
• Billing address and delivery address
• Date of birth (where required for age verification)
• Username and password credentials for your account
• Profile photo or avatar (if optionally provided)

2.2 Financial and Payment Information

When you make purchases through our website, we collect payment-related information necessary to process your transactions. This may include:

• Credit or debit card details (processed securely through third-party payment processors)
• Billing address associated with your payment method
• Transaction history and order records
• Gift card codes or promotional voucher information

2.3 Order and Transaction Information

We collect information about the products and services you purchase from us, including:

• Items ordered and customization preferences
• Order frequency and purchase history
• Special dietary requests or food allergy disclosures
• Delivery instructions and preferences
• Feedback, ratings, and reviews you submit about our products

2.4 Usage Data and Online Activity

When you visit and interact with our website, we automatically collect certain technical and behavioral data about your activity, including:

• IP address and approximate geographic location derived from IP
• Browser type, version, and language settings
• Operating system and device type
• Pages visited and the sequence of pages viewed
• Time and date of your visit
• Time spent on each page
• Links clicked and features used
• Referring URL (the website you visited before arriving at ours)
• Search queries entered on our website
• Error logs and crash reports

2.5 Device Information

We may collect information about the device you use to access our Services, including:

• Device identifier (Device ID or advertising ID)
• Mobile device model and manufacturer
• Screen resolution and display settings
• Network carrier and connection type (Wi-Fi, cellular)
• Time zone settings

2.6 Cookie and Tracking Technology Data

We use cookies, pixel tags, web beacons, local storage, and similar tracking technologies to collect information about your interactions with our website. For detailed information about the cookies we use and your choices regarding cookies, please refer to our Cookie Policy section below and our dedicated Cookie Policy page available on our website.

2.7 Communications Data

If you contact us through email, phone, live chat, or any other channel, we may collect:

• The content of your messages or inquiries
• Your contact information as provided in the communication
• Records of correspondence for customer service purposes
• Call recordings (where permitted by law and with prior notice)

2.8 User-Generated Content

If you submit reviews, ratings, photos, comments, or any other content to our website or social media pages associated with our brand, we collect and may publicly display such content along with your username or name.

2.9 Information from Third Parties

We may also receive information about you from third-party sources, including:

• Social media platforms if you connect your account or interact with our social media pages
• Third-party delivery partners or food ordering platforms
• Analytics and advertising partners
• Publicly available databases and directories

3. How We Use Your Information

We use the personal information we collect for the following legitimate purposes:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders
• Managing your account and user profile
• Facilitating payment transactions and issuing receipts
• Coordinating delivery or pickup arrangements
• Responding to customer service inquiries and resolving complaints
• Sending order confirmations, status updates, and delivery notifications

3.2 Analytics and Service Improvement

• Analyzing user behavior and website performance to improve our Services
• Understanding customer preferences to refine our menu and offerings
• Conducting internal research and product development
• Identifying technical issues and bugs for resolution
• Measuring the effectiveness of promotions and marketing campaigns

3.3 Marketing and Promotional Communications

• Sending you promotional emails, special offers, and newsletters (with your consent where required)
• Notifying you about new menu items, seasonal specials, and limited-time deals
• Delivering personalized recommendations based on your order history and preferences
• Running loyalty programs and reward-based incentives
• Serving targeted advertisements on our website and third-party platforms

You may opt out of marketing communications at any time by clicking the "Unsubscribe" link in any promotional email or by contacting us directly at [email protected].

3.4 Legal Compliance and Safety

• Complying with applicable federal and state laws and regulations
• Responding to lawful requests from government authorities or law enforcement
• Enforcing our Terms of Service and other applicable policies
• Protecting the rights, property, and safety of Wing Snob, our users, and the public
• Preventing fraud, unauthorized access, and other malicious activities

3.5 Personalization

• Customizing your website experience based on your preferences and browsing history
• Remembering your login credentials and saved order preferences
• Providing location-based services and relevant local offers

4. Sharing Your Information with Third Parties

We do not sell your personal information for monetary consideration. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We work with trusted third-party companies and individuals who assist us in operating our business and delivering our Services. These service providers may include:

All service providers are required to handle your personal information in accordance with our instructions and applicable privacy laws. They are prohibited from using your data for their own purposes unless expressly permitted.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, or government request
• Investigate, prevent, or take action regarding suspected illegal activity or fraud
• Protect the vital interests of any person
• Enforce our Terms of Service or other contractual rights
• Protect the rights and safety of Wing Snob and its employees

4.3 Business Transfers

In the event of a merger, acquisition, sale of assets, reorganization, or other corporate transaction, your personal information may be transferred to the acquiring entity. We will notify you via email or a prominent notice on our website at least thirty (30) days before your information becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with additional third parties when you have provided explicit consent for such sharing. You may withdraw your consent at any time by contacting us.

4.5 Aggregated and Anonymized Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other business purposes.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website performance, and deliver relevant advertising. The types of cookies we use include:

• Essential Cookies: Necessary for the basic functionality of our website, such as maintaining your shopping cart and login session. These cannot be disabled.
• Performance and Analytics Cookies: Used to collect anonymous data about how visitors interact with our website, helping us improve our Services.
• Functionality Cookies: Allow our website to remember your preferences, such as your preferred language, location, and saved order details.
• Marketing and Advertising Cookies: Used to deliver personalized advertisements and track the effectiveness of our marketing campaigns across different platforms.
• Third-Party Cookies: Placed by external services we use, such as social media plugins, analytics tools, and advertising networks.

You can manage your cookie preferences through your browser settings or through our cookie consent management tool. Please note that disabling certain cookies may affect the functionality of our website. For comprehensive information about how we use cookies, please visit our full Cookie Policy page on wingsnobfood.digital.

6. Data Security Measures

Wing Snob takes the security of your personal information seriously. We implement a range of technical, organizational, and administrative safeguards to protect your data from unauthorized access, disclosure, alteration, and destruction.

6.1 Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using industry-standard Secure Socket Layer (SSL) or Transport Layer Security (TLS) protocols.
• Data Encryption at Rest: Sensitive data stored in our databases is encrypted using AES-256 encryption or equivalent standards.
• Secure Payment Processing: Payment transactions are processed through PCI-DSS Level 1 compliant payment processors.
• Firewalls and Intrusion Detection: We employ firewalls, intrusion detection systems, and regular vulnerability scanning to protect our servers.
• Access Controls: Access to personal data is restricted to authorized personnel only, using role-based access controls and multi-factor authentication.

6.2 Organizational Safeguards

• Regular privacy and security training for all staff who handle personal data
• Internal data protection policies and procedures
• Data minimization practices — we only collect what is necessary
• Vendor due diligence and contractual data protection obligations
• Incident response and data breach notification procedures

6.3 Data Breach Response

In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected users and relevant authorities in accordance with applicable laws, including applicable state breach notification laws. Notifications will be provided without undue delay and will include details about the nature of the breach, the data involved, and the steps we are taking to mitigate harm.

7. Your Privacy Rights

Depending on your state of residence within the United States, you may have certain rights with respect to your personal information. Wing Snob respects and honors these rights as described below.

7.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources of that information, our purposes for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain legal exceptions.
• Right to Correct: You have the right to request that we correct inaccurate personal information we hold about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information to what is necessary to provide the requested services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights. We will not deny you services, charge you different prices, or provide a different level of quality because you exercised your rights.
• Right to Data Portability: You have the right to receive your personal information in a portable, machine-readable format.

7.2 Rights Under Federal Law and Other State Laws

Regardless of your state of residence, we extend the following rights to all users of our Services:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Rectification: You may request that we correct inaccurate or incomplete personal information.
• Right to Erasure: You may request that we delete your personal information in certain circumstances.
• Right to Object: You may object to our processing of your personal information for direct marketing purposes.
• Right to Withdraw Consent: Where our processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

7.3 How to Exercise Your Rights

To exercise any of the rights described above, you may submit a verifiable consumer request by:

• Email: [email protected]
• Website: wingsnobfood.digital (via our Privacy Request Form)

We will respond to your request within 45 days. If we need additional time, we will notify you within the initial 45-day period and may extend our response time by an additional 45 days. We may need to verify your identity before processing your request. You may also designate an authorized agent to submit requests on your behalf.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected and to comply with our legal obligations. Our general data retention periods are outlined below:

After the applicable retention period, personal information is securely deleted or anonymized. We may retain certain information for longer periods if required by law or legitimate business necessity.

9. Children's Privacy

Wing Snob does not knowingly market to, solicit, or collect personal information from individuals under the age of 18. Our website and services are designed and intended for adult consumers. If you are under 18 years of age, please do not use our Services or provide any personal information through our website.

If we become aware that we have inadvertently collected personal information from a child under the age of 18 without verifiable parental consent, we will take immediate steps to delete such information from our records. If you believe that we may have collected information from a minor, please contact us immediately at [email protected].

We comply with the Children's Online Privacy Protection Act (COPPA) and do not knowingly engage in the collection, use, or disclosure of personal information from children under 13 years of age.

10. International Data Transfers

Wing Snob is based in the United States, and your personal information is primarily collected and processed within the United States. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.

The data protection laws in the United States and other countries may differ from the laws in your country of residence. By using our Services, you consent to the transfer of your personal information to countries outside of your country of residence, including the United States, where data protection standards may differ.

Where we transfer data internationally, we take appropriate safeguards to ensure that your personal information receives an adequate level of protection. These safeguards may include:

• Standard contractual clauses approved by applicable regulatory authorities
• Data processing agreements with service providers that include privacy and security obligations
• Transfers only to countries deemed to provide an adequate level of data protection

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Wing Snob. This Privacy Policy does not apply to third-party websites or services. We are not responsible for the privacy practices of such third parties and encourage you to review their privacy policies before providing any personal information.

Third-party services that may be integrated into our website include:

• Social media platforms (e.g., Facebook, Instagram, Twitter/X)
• Third-party payment gateways
• Online ordering and delivery platforms
• Map and location services
• Review and rating platforms

12. Opt-Out of Marketing Communications

You have choices about how we communicate with you for marketing purposes:

12.1 Email Marketing

You may opt out of receiving promotional emails from us by:

• Clicking the "Unsubscribe" link included at the bottom of any marketing email
• Sending an email request to [email protected] with the subject line "Unsubscribe"
• Updating your communication preferences in your account settings

Please allow up to 10 business days for your opt-out request to be processed. Note that even after opting out of marketing emails, you will continue to receive transactional communications (e.g., order confirmations, receipts, and account notices).

12.2 SMS and Text Marketing

If you have opted in to receive SMS marketing messages, you may opt out by replying "STOP" to any promotional text message we send you or by contacting us at [email protected].

12.3 Targeted Advertising

You may opt out of interest-based advertising by adjusting your browser settings, using the opt-out mechanisms provided by advertising networks, or visiting the Digital Advertising Alliance's opt-out page at optout.aboutads.info.

13. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals your preference not to be tracked across websites. Currently, there is no uniform standard for how websites should respond to DNT signals, and our website does not currently alter its data collection practices in response to DNT signals. We will update this policy if industry standards for DNT responses are established.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or the ways in which we collect and use personal information. When we make material changes, we will:

• Post the updated Privacy Policy on our website with a revised "Last Updated" date
• Send an email notification to registered account holders (where required by law)
• Display a prominent notice on our website for a reasonable period after the update

Your continued use of our Services after any updates to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

15. Filing a Complaint with a Data Protection Authority

If you believe that Wing Snob has not adequately addressed your privacy concerns, you have the right to file a complaint with the appropriate regulatory authority. In the United States, the following authorities handle consumer privacy complaints:

15.1 Federal Trade Commission (FTC)

The FTC enforces consumer protection laws, including those related to unfair or deceptive privacy practices under the FTC Act. You may file a complaint with the FTC at:

• Website: reportfraud.ftc.gov
• Phone: 1-877-FTC-HELP (1-877-382-4357)
• Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

15.2 California Attorney General (for California Residents)

California residents who wish to exercise their rights under the CCPA/CPRA or file a complaint may contact the California Attorney General's Office at:

• Website: oag.ca.gov/privacy
• Phone: 1-800-952-5225

15.3 California Privacy Protection Agency (CPPA)

The CPPA is the dedicated state agency responsible for enforcing the CPRA in California. You may submit a complaint or inquiry at:

• Website: cppa.ca.gov

15.4 Other State Attorneys General

Residents of other states with applicable privacy laws (including Virginia, Colorado, Connecticut, Texas, and others) may file complaints with their respective state attorney general offices. We encourage you to consult your state's official government website for the appropriate contact information.

Before filing a complaint with a regulatory authority, we kindly encourage you to contact us directly first. We are committed to resolving any privacy-related concerns promptly and amicably.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please do not hesitate to reach out to us through any of the following channels:

When contacting us regarding a privacy matter, please include your full name, email address associated with your account (if applicable), and a detailed description of your question or request. This will help us process your inquiry efficiently and accurately.

We are committed to responding to all privacy inquiries within 45 days of receipt. For complex requests, we may require additional time and will notify you accordingly.

This Privacy Policy was last reviewed and updated on May 14, 2026. Wing Snob reserves all rights to amend this document in accordance with applicable laws and business needs.