Refund Policy

Last Updated: May 14, 2026

1. Introduction

At Wing Snob, we are committed to delivering a high-quality food experience and exceptional customer service. We understand that issues can occasionally arise with food orders, and we want to make sure every customer feels heard and treated fairly. This Refund Policy outlines the conditions under which refunds, exchanges, and cancellations are accepted, as well as the steps you need to take to initiate a request.

This policy applies to all orders placed directly through our website, wingsnobfood.digital, and is governed by applicable consumer protection laws in the United States, including guidelines set forth by the Federal Trade Commission (FTC) under the FTC Act.

2. Eligibility Conditions for Refunds

Wing Snob will consider refund requests under the following circumstances:

• Incorrect Order: You received items that do not match what you ordered (e.g., wrong flavor, wrong quantity, or missing items).
• Food Quality Issues: The food you received was spoiled, undercooked, overcooked, or otherwise unfit for consumption at the time of delivery or pickup.
• Damaged or Tampered Packaging: Your order arrived with visibly damaged, open, or tampered packaging that compromised the integrity or safety of the food.
• Non-Delivery: Your order was confirmed and charged but was never delivered or made available for pickup within the stated timeframe without prior notice from Wing Snob.
• Duplicate Charges: You were charged more than once for the same order due to a payment processing error.
• Allergic Reactions Due to Incorrect Ingredients: If you specified a dietary restriction or allergy at the time of ordering and the delivered food contained the restricted ingredient, you may be eligible for a full refund. Documentation or a brief description of the incident may be required.

All refund requests are subject to review and verification by our customer service team. Wing Snob reserves the right to request photographic evidence or additional information to process a refund claim.

3. Timeframes for Refund Requests

Timely reporting is essential for food-related refund requests. The following timeframes apply:

Refund requests submitted outside these timeframes may not be honored. We strongly encourage customers to inspect their orders immediately upon receipt and contact us as soon as possible if any issue is identified.

4. Non-Refundable Items and Services

The following items and situations are generally not eligible for refunds:

• Orders where the customer changed their mind after the food has been prepared or dispatched.
• Food items that have been partially or fully consumed, unless the issue (e.g., foreign object, illness) was discovered during consumption and is reported immediately.
• Customized orders where the preparation followed the customer's specific instructions correctly.
• Delivery fees, service fees, or platform convenience charges, unless Wing Snob is directly responsible for a non-delivery or service failure.
• Promotional, discounted, or complimentary items provided at no charge.
• Orders where the customer provided an incorrect delivery address and the food was delivered to that address as specified.
• Delays caused by third-party delivery services, traffic conditions, or other circumstances beyond Wing Snob's direct control.
• Refund requests submitted beyond the applicable timeframes listed in Section 3.

5. How to Request a Refund (Step-by-Step)

If you believe you are eligible for a refund, please follow these steps to initiate your request:

1. Step 1 – Document the Issue: Take clear photographs or screenshots of the problem. This includes photos of the food, packaging, receipt, or any visible defect. Documentation significantly speeds up the review process.
2. Step 2 – Contact Wing Snob Customer Support: Reach out to us as soon as possible within the applicable timeframe. You can contact us via:
   • Email: [email protected]
   • Website: wingsnobfood.digital
3. Step 3 – Provide Required Information: When contacting us, please include the following details:
   • Your full name and contact information
   • Your order number or confirmation number
   • The date and time of your order
   • A clear description of the issue
   • Photographic evidence (if applicable)
   • Your preferred resolution (refund, replacement, or store credit)
4. Step 4 – Await Review: Our customer service team will review your request and may follow up with additional questions. We aim to respond to all refund inquiries within 1–3 business days.
5. Step 5 – Refund Decision: Once your request has been reviewed, we will notify you of our decision via the contact information you provided. If approved, your refund will be processed according to the timelines described in Section 6.

6. Refund Processing Times by Payment Method

Once a refund has been approved, the processing time varies depending on the original payment method used:

Please note that while Wing Snob processes refunds promptly upon approval, the actual timing of when funds appear in your account depends on your bank or financial institution. Wing Snob is not responsible for delays caused by third-party payment processors or banking institutions.

7. Partial Refunds

In some cases, a partial refund may be issued rather than a full refund. Partial refunds may apply when:

• Only a portion of your order was incorrect, missing, or of unsatisfactory quality, while the remainder of the order was acceptable.
• You consumed a significant portion of the food before identifying or reporting a quality issue.
• The reported issue affected only certain items in a multi-item order.
• A discount or promotional offer was applied to the order, and only the net amount paid for the affected items is refundable.
• Delivery fees or service charges are determined to be non-refundable under the circumstances of your specific complaint.

The amount of any partial refund will be determined at the sole discretion of Wing Snob's customer service team based on the nature and extent of the issue reported.

8. Exchange Policy

Due to the perishable nature of food products, traditional item exchanges are generally not possible. However, Wing Snob may offer the following alternatives in lieu of a cash refund:

• Order Replacement: If you received an incorrect or defective item, we may offer to re-prepare and re-deliver or make available for pickup a replacement order at no additional charge. This option is subject to availability and operational hours.
• Store Credit: In eligible cases, we may issue Wing Snob store credit to your account, which can be applied to a future order. Store credits do not expire and hold no cash value.
• Complimentary Item: In certain situations, Wing Snob may offer a complimentary item with your next order as a goodwill gesture.

If you prefer a specific resolution, please indicate your preference when submitting your refund or complaint request. While we will do our best to accommodate your preference, Wing Snob reserves the right to determine the most appropriate remedy on a case-by-case basis.

9. Cancellation Policy

We understand that plans change. Please review our cancellation terms carefully:

9.1 Online Orders

• Before Preparation Begins: If you cancel your order before our kitchen has begun preparing it, you are entitled to a full refund. Cancellation must be requested immediately after placing the order by contacting us at [email protected].
• After Preparation Has Begun: Once food preparation has started, cancellation is generally not possible, and no refund will be issued. You may still request a credit or replacement if a qualifying issue arises with the order.
• In-Transit Orders: Orders that are already with a delivery driver or ready for pickup cannot be cancelled. No refund will be issued for cancellation at this stage unless Wing Snob made a confirmed error with your order.

9.2 Catering or Large Group Orders

For catering orders or large group orders (typically defined as orders exceeding $150 in value), the following cancellation terms apply:

• More than 48 hours before the scheduled order time: Full refund issued.
• 24–48 hours before the scheduled order time: 50% refund issued. The remaining 50% will be issued as store credit.
• Less than 24 hours before the scheduled order time: No monetary refund. A store credit equivalent to 25% of the order value may be offered at Wing Snob's discretion.

10. Dispute Resolution Process

Wing Snob is committed to resolving all customer concerns promptly and fairly. If you are dissatisfied with the outcome of your refund request, the following dispute resolution process is available to you:

10.1 Internal Escalation

If you feel your initial refund request was not handled appropriately, you may request an escalation to a senior member of our customer service team. Please send an email to [email protected] with the subject line "Refund Escalation Request" and include your original ticket or case number. We will respond within 3–5 business days.

10.2 Good Faith Negotiation

We encourage all disputes to be resolved through good faith communication before pursuing any formal legal action. Both parties agree to make a genuine effort to reach a mutually satisfactory resolution informally before escalating the matter.

10.3 Consumer Protection Resources

If you are unable to resolve your complaint directly with Wing Snob, you have the right to file a complaint with relevant consumer protection authorities, including:

• Federal Trade Commission (FTC): reportfraud.ftc.gov
• Better Business Bureau (BBB): www.bbb.org
• Your state's Attorney General Office or Department of Consumer Affairs.

10.4 Governing Law

This Refund Policy and any disputes arising from it shall be governed by and construed in accordance with the laws of the United States and applicable state laws. Any legal action relating to this policy shall be brought in the appropriate courts of competent jurisdiction within the United States.

11. Changes to This Refund Policy

Wing Snob reserves the right to modify or update this Refund Policy at any time. Changes will be effective immediately upon posting to our website at wingsnobfood.digital. We encourage customers to review this page periodically to stay informed of any updates. The date at the top of this page reflects when this policy was last revised. Continued use of our services after any changes constitutes your acceptance of the revised policy.

12. Contact Information for Refund Requests

For all refund inquiries, order issues, cancellation requests, or general customer service concerns, please contact Wing Snob using the information below: